Nowadays, data is the lifeblood of businesses, making data incidents a critical concern. An incident can range from a simple employee mistake, like sending an email to the wrong person, to more severe cases, such as cyber-attacks that compromise customer information. Understanding and reporting these incidents are not just about compliance but foundational to trust and security in the digital ecosystem.
What Constitutes a Data Incident?
A data incident occurs whenever a security breach leads to accidental or unlawful destruction, loss, alteration, or unauthorised disclosure of or access to personal data. This broad definition encompasses everything from cyberattacks like malware or phishing to physical breaches such as unauthorised access to a laptop containing sensitive information.
The Importance of Reporting
As a responsible business, it is crucial to report any instance of a near miss or suspected breach of personal information without delay. It is important to ensure that your clients’ personal information is kept safe and secure at all times, not just to comply with regulations, but also to respect their privacy and build trust in your business. In case of a breach, reporting it immediately can help mitigate the damage and prevent similar incidents in the future. We encourage our employees to be vigilant and report any such incidents promptly to the relevant authorities to uphold our commitment to data security and privacy.
Types of Data Incidents
Data incidents can vary widely in nature and impact. Examples include:
Phishing Attacks: Where attackers trick employees into providing access to the system.
Ransomware: Malicious software that encrypts data, demanding a ransom for its release.
Accidental Data Exposure: An employee mistakenly sends sensitive information to the wrong recipient.
Conclusion
Understanding the scope and variety of data incidents is the first step in building an effective data protection strategy. The importance of reporting cannot be overstated, as it is a key component of compliance, mitigation, and, ultimately, maintaining the trust of your customers. Stay tuned for our next post, where we’ll dive into the anatomy of a near miss in data security.
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I have over 12 years of experience in quality and compliance. I knew when I set up my business, especially as I grow it, I would need documentation to support it. At the moment, it is just me, so I could say everything is in my head. But compliance is the bedrock of a business. I am a firm believer: get the foundations in, and you can build anything.
I had an incident that meant I had to trigger my business contingency plan recently.
My computer has been ‘off’ for a few days, and then it just went ‘the computer says NO!’. I did what most would do: see what was going on and see if I could fix it myself, including the obligatory turn it off and on again. Still nothing.
At this point, I could have gone into panic mode. My computer was not letting me open anything. I could not work. I could not access my calendar or emails on the machine. There is no way to do anything on this machine.
Triggering the contingency plan
As I said, I have a contingency plan that was triggered yesterday.
Contact my (outsourced) IT team, who were messaging me to determine what was happening. They couldn’t access the machine due to the issue.
I pulled out my MacBook
Internally record the incident
Reporting and Investigating
I wrote the process, so I did not need to check what I needed to do. I know I have to record and investigate the incident internally and assess the origins of the incident and the impact, if any, on the data.
As a data protection consultant, I wondered if it was malware or had been hacked. But, on investigation., it looks like human error. In short, I made a mistake transferring some files from one cloud to another, which sent the computer into overdrive and clogged its memory. No memory, no way to work. Hold on – all my work is done on the computer. How the hell am I going to support my clients?
So, no data was lost or compromised. That also means that I don’t need to report it to the ICO.
Lessons learned
So why should I record and share my mistakes? There are a few great reasons.
To help you learn and not make the same mistakes I do
To reduce the risk of it happening again. I always say reduce. We are human, and we make mistakes.
To show that we all make mistakes around information, technology, and data, even data protection consultants. It is what we do next that is important.
Highlight that human error is one of the biggest causes of data incidents and breaches. It is not something to be punished for if accidental.
Why does it matter?
It is important to write it down for micro and small businesses. Ok, so as I write this, the only employee is me, but I outsource work. I have a team. But there is still a lot of learning to do.
There are a couple of reasons why I write it down
Reflection
Reflection is a great tool. How often do we hear “in hindsight …”. From reflection, we learn what went wrong and what we need to do to improve. It can not take away all the risks but reduces them.
If it is not written down, it did not happen.
Having a written record of factual events is a good way to show, internally and externally, what went wrong and what was done to sort it out. It is much harder to show what was done if there is no record.
Keep me on track
By having a record of lessons learned from my investigation, I am giving myself an action plan to do. Again, if it is not written down, where is my record that I have to change something or that I have?
As a small business owner, I recently experienced a major incident that forced me to activate my business contingency plan. It all started when my computer suddenly stopped working, leaving me unable to access any files, calendars, or emails. Panic set in as I realized the extent of the issue and its impact on my ability to work and support my clients.
Fortunately, I had the foresight to establish a contingency plan for such situations. I immediately contacted my outsourced IT team, and they began working to resolve the problem. In the meantime, I quickly switched to my backup MacBook to continue my work.
This incident prompted me to reflect on the importance of incident reporting and preventive measures for small businesses. I realized that having a solid documentation system in place is crucial, even for a one-person operation like mine. Compliance and data protection are the foundation of any business, and proper incident reporting is essential to maintaining that foundation.
In the aftermath of this incident, I took the time to record and investigate what had happened. It turned out that the issue was caused by a simple human error on my part – a mistake I made while transferring files between cloud platforms. This caused my computer’s memory to become overloaded and rendered it inoperable. Thankfully, no data was lost or compromised, so I didn’t need to report the incident to any regulatory authorities.
Sharing and recording my mistakes serves several important purposes. Firstly, it allows others to learn from my experience and avoid making the same errors. Secondly, it helps to minimize the risk of similar incidents occurring in the future. It’s important to acknowledge that we are all human and prone to making mistakes, especially when it comes to information, technology, and data. What truly matters is how we respond and take preventive measures moving forward.
For micro and small businesses, documenting incidents and lessons learned is crucial. Even if you are a sole proprietor or outsource work, there is still much to gain from this practice. Reflection is a powerful tool for learning and improvement. We can reduce the likelihood of future incidents by analyzing what went wrong and identifying areas for improvement. Additionally, having a written record of factual events is essential for internal and external communication. It demonstrates transparency and accountability, making explaining what happened and how it was resolved easier. Lastly, keeping a record of lessons learned provides a clear action plan for making necessary changes and improvements.
In conclusion, incident reporting and preventive measures are vital for small businesses. By proactively addressing and documenting incidents, we can learn, grow, and minimize the impact of future issues. Remember, it’s not about avoiding mistakes altogether but rather how we respond and improve to ensure the continued success of our businesses.
Social media has become an integral part of our lives, and it’s hard to imagine a world without it. Whether for personal or business use, we use social media platforms to connect with others and share our thoughts, experiences, and ideas. However, with the convenience of social media comes the responsibility of protecting our personal data. In this blog post, we’ll explore the importance of data protection on social media and what small businesses can do to keep their data safe.
The Link between Data Protection and Social Media
Social media platforms collect and store massive amounts of personal data from their users, including demographics, interests, location, and online behaviour. This data is often used for targeted advertising and other purposes. However, it also makes users vulnerable to identity theft, financial loss, and embarrassment if it falls into the wrong hands.
Social media companies are responsible for protecting this data from misuse, unauthorised access, and breaches. To enhance user security, they have implemented various data protection measures, such as strong passwords, two-factor authentication, encryption, and privacy settings. However, users also have the right and responsibility to be aware of the risks associated with sharing personal information online and take steps to protect themselves.
What Small Businesses Can Do
Small businesses are just as vulnerable to data breaches as individuals. Therefore, it’s essential to take data protection seriously. Here are some steps that small businesses can take to keep their data safe on social media:
Use strong passwords and two-factor authentication: Ensure that your social media accounts have strong passwords and enable two-factor authentication to add an extra layer of security.
Educate your employees: Train your employees on data protection best practices, such as avoiding oversharing, using strong passwords, and avoiding public Wi-Fi networks.
Monitor your accounts: Regularly monitor your social media accounts for unauthorised access or suspicious behaviour, and report any suspicious activity to the platform’s support team.
Be cautious when clicking on links or downloading attachments: Be careful when clicking on links or downloading attachments from unknown sources, as they may contain malicious software that can compromise your data.
Stay up to date on data protection laws and regulations: Keep abreast of data protection laws and regulations, such as the General Data Protection Regulation (GDPR) in the European Union and the California Consumer Privacy Act (CCPA) in the United States, to ensure that your business is compliant.
Conclusion
Data protection is critical in the era of social media, and small businesses have a role to play in ensuring that their data is protected from misuse and abuse. Even with strong data protection measures, no system is foolproof, and breaches can still occur. Therefore, businesses need to remain vigilant and take steps to protect their data. By following the steps outlined in this post, businesses can minimise the risk of data breaches and keep their data safe.
We hope this post has helped raise awareness about the importance of data protection on social media. As a business owner, it’s up to you to take the necessary steps to protect your data. If you have any questions or concerns about data protection, please don’t hesitate to contact us. We’re here to help! To learn more, why not book a free discovery call to see how we can support you?
In today’s digital age, data security is paramount. Despite the best efforts, data breaches and incidents can happen. It is essential to have a robust process in place to deal with such incidents. This post follows on from our blog, Understanding the Difference Between Data Incidents and Data Breaches, and will discuss the steps to take when dealing with data incidents and breaches.
The first step when a data incident or breach occurs is to report it internally. The internal reporting process should be well-documented and communicated to all employees. The incident response team should be notified immediately. The team should consist of members from various departments, including IT, legal, and HR.
Once the incident response team has been notified, they should investigate the incident to determine the cause and scope of the breach. They should also take steps to mitigate the damage and prevent further breaches. The team should document their findings and actions taken for future reference.
Risk Assessing for a Breach
After the incident response team has completed their investigation, a risk assessment should be conducted. The risk assessment should determine the potential impact of the breach on individuals and the organisation. The assessment should consider the sensitivity of the data breached, the number of individuals affected, and the potential harm to those individuals.
The risk assessment should also consider the likelihood of harm occurring and the organisation’s ability to prevent or mitigate the harm. The risk assessment results should be used to determine whether the breach needs to be reported to the Information Commissioner’s Office (ICO).
If you are struggling to identify if it is a breach, check out the ICO self-assessment.
Reporting a Breach to ICO
Under the General Data Protection Regulation (GDPR), organisations must report certain types of data breaches to the ICO within 72 hours of becoming aware of the breach. The ICO defines a data breach as “a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, personal data transmitted, stored or otherwise processed.”
Organisations should report a breach to the ICO if it is likely to result in a risk to the rights and freedoms of individuals. The ICO provides an online self-assessment tool to help organisations determine whether a breach needs to be reported.
When reporting a breach to the ICO, organisations should provide as much detail as possible about the breach, including the type of data involved, the number of individuals affected, and the steps taken to mitigate the damage. Organisations should also notify affected individuals if the breach is likely to result in a high risk to their rights and freedoms.
Conclusion
Data incidents and breaches are a reality in today’s digital world. It is essential to have a robust process in place to deal with these incidents. The process should include internal reporting, risk assessing for a breach, and reporting a breach to the ICO when necessary. By following these steps, organisations can minimise the impact of a data breach and protect the rights and freedoms of individuals.
If you would like to know how we can help you, you can either check out our services page or book a free discovery call to see how we can support you further.
Protecting data is crucial for any business, and it can also have a positive impact on culture. When employees feel that their data is being protected, they are more likely to trust their employer and feel valued.
Protecting data is crucial for businesses and has numerous benefits that positively impact both employees and the company’s overall success. In addition to increasing trust and value felt by employees, robust data protection policies can lead to improved productivity and reduced risk of breaches.
When businesses safeguard sensitive information, they can provide a secure environment for employees to work in, which can boost morale and ultimately lead to increased efficiency. Additionally, having reliable data protection measures in place can help prevent costly breaches and other security incidents, saving the company both time and money. Overall, prioritizing data protection is not only a responsible business practice but also a wise investment in the company’s long-term success.
Improving Culture
Here are some ways data protection can improve the business culture:
1. Build trust: By implementing strong data protection policies and procedures, businesses can demonstrate to their employees that they take privacy seriously. This can help build trust and loyalty among employees, leading to a more positive work environment.
2. Encourage transparency: When businesses are transparent about their data protection practices, it can encourage employees to be more open and honest about their work. This can lead to better communication and collaboration, improving overall corporate culture.
3. Foster responsibility: Businesses can create a sense of ownership and accountability by empowering employees to take responsibility for data protection. This can lead to a more responsible and ethical corporate culture.
4. Accurate and compassionate recording: This is particularly important when writing about other people. Communicating compassionately about others and recording that accurately can be difficult. But once mastered, can enhance a positive working environment and culture.
4. Enhance security: By implementing strong data protection measures, businesses can enhance overall security and reduce the risk of data breaches. This can create a sense of employee safety and security, improving corporate culture.
5. Promote compliance: When businesses comply with data protection regulations and standards, it can create a culture of compliance and ethics. This can lead to a more positive and productive work environment.
Final note
Data protection can positively impact corporate culture. By building trust, encouraging transparency, fostering responsibility, enhancing security, and promoting compliance, businesses can create a culture that values privacy and ethics.
I have been reviewing our company’s data protection policies and amending the style and language that I use to make them even less jargon-y. We must always ensure the safety and privacy of our customers’ information. We should consider implementing more robust security measures and regularly updating our policies to stay current with new regulations or threats.
It’s also essential that all employees are adequately trained on these policies to prevent any accidental breaches. If you would like to know more about how we can support your business through a health check, implementation or training, then book a free discovery call here.
Let’s work together to ensure the highest level of data protection for our customers.
If GDPR and compliance are a concern for you or your organisation, don’t worry. Taking all the different aspects in at once can (and probably has) caused everyone to feel a little overwhelmed at some point. But it doesn’t need to. Here are the five tips to know about and why they matter.
Transparency
When it comes to GDPR, transparency is a fundamental principle. The reason why that’s the case is simple. It gives individuals as much control over their data as possible and facilitates their rights.
Control and rights are both fundamental underpinning principles of GDPR.
How does a company demonstrate transparency? The content of privacy notices is a good start. Good, compliant examples include
the contact details of the company;
if required, the Data Protection Officer,
the purpose and lawful bases for processing the data
and the categories of personal data you hold to name a few.
Mapping your data
Data mapping confuses some, but its principle is relatively easy. Mapping your data means establishing what information you hold and exactly how it flows through your company. This type of audit (also known as a mapping exercise) should be performed regularly by assigned individuals.
Doing so ensures it is maintained and amended as needed by a person or persons who are aware of their responsibilities.
Reporting breaches
Breaches can unfortunately happen, and on a long enough timescale, something similar to the list below probably will.
Data breaches can take many forms, such as:
Device loss or theft
Phishing scams
Hacking
Lost or stolen external USB drives
Breaches can also result from carelessness or lack of awareness, such as unattended computers and, especially recently, working from home on unauthorised personal devices and unprotected networks.
Reporting breaches of personal data have been mandatory since before the GDPR came into force. It just became more visible,, and the assessment for reporting changed. The Information Commissioner’s Office has a dedicated section for more information about breach reporting.
Knowing your subject’s rights
Data subjects have a wide range of rights relating to the data you hold about them, making it essential to know why you are processing the information you hold about them.
Data subjects have some or all of the following rights:
The right to be informed (Including why you are processing their data, how long you intend to retain it and who you might share it with.)
A right of access (Typically referred to as a Subject Access Request or SAR which must be dealt with in a timely way.)
The right to rectification (If the subject feels their data is incomplete or inaccurate.)
A right to erasure (Also known as the right to be forgotten, sometimes for legal reasons this may not always apply)
The right to restrict processing (In certain circumstances, an individual as the right to store their data but to stop you using it.)
A right to portability (The right to obtain their data and reuse it for another purpose or service.)
Being accountable
For both controllers and processors, demonstrating compliance and putting measures in place to meet the requirements for accountability will mitigate the risk of enforcement action. Still, it will also build trust in your business and its services and raise you above the competition.
For help and advice around transparency, avoiding breaches, mapping the data you use, subject’s rights and accountability, get in touch today; I’d love to offer you help and advice in the field I specialise in.
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